References - Oy M. Rauanheimo Ab

Together towards success

For over 140 years, we have collaborated with industrial customers. We understand that each customer has their own specific needs and goals and therefore we tailor our services accordingly. Whether it is efficient cargo handling, smooth transportation arrangements or comprehensive logistics solutions, our goal is always the same: to help our customers succeed. Our long-term customer relationships are based on trust, open communication and continuous development.

Explore our customer references and read how we have created solutions together with our customers that support their business and growth. Through these stories, you can see how our commitment to quality, responsibility and flexibility is realized in practice.

Customer testimonials

The level of service we have received has been good. This is important because our internal customers require high-quality products

Rauanheimo’s desire to develop sawn timber logistics in a customer-oriented and cost-effective manner played a crucial role in our decision.

From our perspective, Rauanheimo’s long experience and delivery reliability were significant factors in renewing the contract, in addition to considering environmental responsibility and reducing carbon dioxide emissions.

Rauanheimo is a large enough operator with resources to support our expansion plans.

Due to shared goals, it has always been easy to find common ground.

With KWH Logistics operators, you can get straight to the point. Together, we seek solutions – not problems.

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Customer satisfaction survey results 2024

At Rauanheimo, we believe that customer feedback is key to continuous development and growth. Therefore, we regularly conduct customer satisfaction surveys to understand your needs, celebrate our strengths and identify areas for improvement. The insights gained help us set priorities, refine our services and enhance your experience with us.

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NPS (recommendation index)

4,0

Safe operations (1-5)

3,9

Keeps promises (1-5)

4,0

Ease of cooperation (1-5)

Keitele Group and Rauanheimo are closely collaborating in terminal and port operations in Mussalo and Vuosaari. Rauanheimo is responsible for the comprehensive service, which includes product storage, port logistics, as well as the IT and reporting solutions required for transportation.

The collaboration emphasizes delivery reliability, environmental responsibility, and the reduction of carbon dioxide emissions. Rauanheimo is committed to transitioning to biofuels and replacing its fleet with electric alternatives in line with sustainable development.

Yara and Rauanheimo have built a long-term and flexible logistics partnership, which began in 2009. Rauanheimo is responsible for handling fertilizers, apatite, and raw materials, ensuring a smooth supply chain and product quality.