Rauanheimo’s customer satisfaction and quality of working life show a clear upward trend

The surveys conducted by Rauanheimo towards the end of 2025 show that long-term development efforts in employees’ everyday work and supervisory practices are also delivering results in the customer experience. The Quality of Working Life (QWL) survey carried out in October showed improved results compared to the previous year, and in the customer satisfaction survey conducted in November, the Net Promoter Score (NPS) rose to an exceptionally high level of 69.

Quality of working life improved – with a strong focus on supervisory work

In the 2025 survey, Rauanheimo’s QWL index increased to by +2.3 %. A particularly significant improvement was seen in the supervisor index, which rose with +8.4 %. This development reflects determined investments in clearer leadership, stronger interaction, and smoother everyday work.

The results support the broader observation that strengthening supervisory capabilities predicts positive development in the quality of working life across the organisation.

Customer satisfaction reached an excellent level

In the customer satisfaction survey conducted in November 2025, Rauanheimo’s Net Promoter Score (NPS) rose to 69. This result clearly exceeds the average benchmark level for companies and indicates strong development in customer relationships.

The average score across all customer satisfaction statements also improved, reaching 3.99 on a scale of 1–5. Ease of cooperation, personal service, and safe operations were rated particularly highly.

According to the survey, all of Rauanheimo’s responsibility-related factors have developed positively. Going forward, customers expect stronger focus on sustainability, including reduced emissions and greater use of alternative energy sources in equipment and machinery. We will continue to develop these areas in the future.

People play a key role in the customer experience

The results reinforce Rauanheimo’s strategic view that employee well-being, clear leadership, and well-functioning everyday operations form the foundation for high-quality and reliable customer service.

Looking ahead

Based on the feedback, we will continue to focus our efforts on cost competitiveness, more active communication and collaboration, and the further development of our services. Development work will continue, guided by feedback from both employees and customers.

Thank you for your trust and cooperation!